Lauf und Berg König

Krebsgasse 2
93047 Regensburg
Determine route

Telephone
+49 941 6466360
E mail
info@laufundberg-koenig.de
Internet
laufundberg-koenig.de

Currently closed

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Bei unseren ausgewählten Handels­fach­partnern wird die Beratung großges­chrieben. Falls Dein Wunschmodell beim Händler vor Ort nicht auf Lager ist, kann er Dir den Schuh bei LOWA bestellen.

“I ordered a hardshell-jacket online, on sale, on a Saturday. Payment seemed to have gone through, as the funds got reserved, and an order confirmation email came through. After waiting some days into the following week and neither hearing anything from Lauf und Berg, delivery services nor receiving any package, I reached out on day 5 or 6 to ask if there was anything holding the order up. I called them up, using the return phone number from their confirmation email, and they confirmed the order was in the system but noted that it was still marked as unpaid. I therefore contacted my bank while they also checked with their payment provider what had happened, and from what I learned it seems like the trans­action never got collected by the store’s provider. Temporary issue, perhaps. As we reached the 1-week-mark after order placement, the reserved amount was released, and a couple of days later an official refund was issued per my bank statement. A sales associate from Lauf und Berg called me up to inform me of this, and unfor­tu­nately the ordered jacket was now also out of stock. Why then the 5-star review you might ask? Well, honestly even though I would have appre­ciated that they would have reached out and asked me about this payment issue earlier and by them­selves, they were so friendly and profes­sional that I can’t give them anything but a top rating as there was barely nothing in their power that could have made the outcome any different: the issue was with the payment provider, not with the store. The customer service and my experience was as good as it could have been given the circum­stances, even for an occasion where I did not even receive the jacket I’d been hoping for. Thanks for providing such good service and I hope we’ll be in business with each other again!”

“Incredibly quick and friendly service via the online store :-)”

“Okay! So!!! The staff is AMAZING! They knoe their products and were helpful and friendly!”

“We came to try some trail running shoes, but weren’t sure what and how. The lady there was extremely nice, gave us a lot of information and advices. In total, she made the experience very pleasant and useful”

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